In the event of an abortive visit at a date and time that has been previously arranged by telephone or email and/or detailed in the annual works delivery schedule a one off charge will be incurred of £90.00 per visit per person to cover travel and time costs. An abortive charge will be incurred if any of the following applies:- Notice of a change in time or date for delivery of service must be notified to ST Extreme Cleaning or relevant manager 48 hours prior to our site arrival.
– The authorised site officer refuses entry to our staff preventing them from completing the prearranged clean.
– We are unable to access certain areas of the building and are requested to return at a different date and time to complete the cleaning.
– We are prevented from starting work at the prearranged time and requested to wait for longer than 30 minutes on site until areas become available.