Frequently Asked Questions
We cover Essex, East London, and surrounding areas.
We offer a range of services including deep cleaning, commercial cleaning, builders cleans, end of tenancy cleaning, pressure washing, carpet and hard floor cleaning. If you have a specific type of cleaning you need please get in touch with us to discuss where we can help.
You can book through our website, call us at 03330 155 054, or email us at info@stextremecleaning.co.uk.
Absolutely, we actually specialise in both one-off and periodic deep cleaning services tailored to your specific needs.
Yes, we offer flexible scheduling, including evenings and weekends, to minimize disruption to your operations.
We believe every cleaning job is unique, which is why our quotations are tailored to each specific task. This approach ensures you only pay for the services you need, making it the fairest pricing method. Please visit our pricing page or contact us for a detailed quote.
Our payment terms are 30 days to accommodate our clients. However, for End of Tenancy cleans, payment is expected upon completion of the job. Full terms and conditions will be included in our quotation for the work.
We believe every cleaning job is unique, which is why our quotations are tailored to each specific task. This approach ensures you only pay for the services you need, making it the fairest pricing method.
Yes, we bring our own high-quality cleaning supplies and equipment. However, if you prefer us to use your products, please let us know in advance.
Our team is trained to handle confidential environments with utmost discretion and professionalism.
Yes, all our cleaners are fully insured and have undergone thorough background checks and training.
For regular services, we try to assign the same cleaner to maintain consistency and familiarity.
In the unlikely event of damage, please report it to us immediately. Our insurance covers accidental damage, and we will work with you to resolve the issue.
We adhere to stringent health and safety protocols, using appropriate PPE and specialized cleaning techniques for high-risk areas.
All our cleaners undergo thorough DBS checks to ensure the safety and peace of mind of our clients.
We very rarely provide quotes without seeing the site first. We believe every cleaning job is unique, and our quotations are tailored to each specific task(s). This approach ensures you only pay for the services you need, making it the fairest pricing method.
Quotations are valid for thirty days, unless stated otherwise on the quotation.
Yes, we are insured with Public Liability up to £5,000,000 and Employers Liability up to £10,000,000. We'd be happy to provide evidence of these insurances upon request.
No, our staff are paid above the minimum wage, starting at £12 per hour, with the rate varying based on the task and required skill level. For instance, employees trained in IPAF/PASMA, which qualifies them to work at elevated heights, receive a higher wage due to their specialized skills. The demands of cleaning, especially underscored during the COVID-19 pandemic, demonstrate the vital role of proficient cleaners. We believe that offering competitive pay attracts dedicated, diligent staff who consistently meet our high cleaning standards.
No, there are no long-term contracts or obligations required. If however you prefer to enter into a contract then we can of course accommodate this.
